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MrMachinery: Check out our latest e-mail newsletter: http://t.co/r1IkmTTt Auction starts today!!
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FAQ FAQ
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ACCOUNT QUESTIONS
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How can I access my account?
Login with your username/email/userID and password. Go to the tab “My account”.
- How can I change my password?
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How can I update/remove account information?
Login with your username/email/userID and password. Go to the tab “My account”. In “Preferences” you can change all the information you want and then confirm the information by clicking the update button.
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I forgot my password. How do I get it?
Click on the “Lost password” button at the right top of the page.
A form will open. Please enter your Username and E-mail address then click on the Send Password.
You will receive a new password by email right away. If you forgot your Username, send us and email to support@mrmachinery.com and a representative will assist you within the shortest delay.

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How can I access my account?
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REVOCATION (ANNULATION)
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In a certified auction, what if the seller doesn’t deliver the item to the buyer?
If the Seller does not deliver the item to the Buyer, the latter shall inform Mr Machinery thereof. In addition, the Seller shall pay Mr Machinery a penalty (forfeiture penalty) equal to 15 % of the highest bid obtained, without prejudice to any other right or claim that could be raised against the Seller. This forfeiture penalty shall be equal to at least € 1,000.
In the case of Seller default, the Buyer shall have the option of cancelling the transaction. If the Buyer chooses this option, Mr Machinery shall transfer 50 % of the forfeiture penalty mentioned above to the Buyer as compensation if the penalty was actually collected from the Seller.The Buyer may also choose to sue the Seller before the Courts for defaulting on the transaction. In this case, Mr Machinery shall provide the Buyer with the Seller’s details (identity, address, contact name,..).
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What happens if the machinery purchased is not as described?
Every item is sold ‘as is, where is’ and as described in the Inspection Report. Mr Machinery cannot be held liable for hidden defects that cannot be detected via the Inspection Report (such as, but not limited to engine failure, hydraulic failure, etc…)
The Seller bears the responsibility for any technical defects, misrepresentation, non-conformity, broken pieces, or whatever defect that would hinder the use envisaged by the Buyer.
Mr Machinery does not offer any guarantee that the equipment will meet the Buyer’s expectations and requirements.
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What happens if the seller withdraws the equipment before the start date of a certified auction?
If the Seller withdraws the equipment before the auction start date, and decides not to put his item up for auction, the Seller shall pay Mr Machinery a penalty equal to 50 % of the sales commission calculated on the starting price.
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In a certified auction, what if the seller doesn’t deliver the item to the buyer?
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PAYMENT AND REMOVAL FAQ - REMOVAL
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Who is responsible for the removal (transport) of the machine?
The Buyer is responsible for all title transfers, freight and transportation costs related to transporting from the sale or equipment location. The Buyer may choose a third party from the Mr Machinery website to transport the machine, but Mr Machinery is not responsible for any act or consequences arising from such third party transportation. All information about the transportation must be communicated to the Seller in order to allow him to issue the necessary documents. Buyers may not transport the Equipment until full payment (including any applicable sales tax) has been received by Mr Machinery. Insurance of the machine is the Buyer’s responsibility.
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Who is responsible to provide all legal documents for the transfer of ownership?
All legal and necessary documents for the transfer of ownership, including specific documents required for export and import, will be supplied by the Seller or by another party designated by the Seller. All export documents are the responsibility of the Buyer including all relevant charges. These documents are mandatory before removal of any item whether for export outside the European Union or for intra community sale.
The Seller can authorize Mr Machinery to appoint a customs broker or to act on the owner’s behalf preparing the customs documents necessary to release machinery to the Buyer, and all costs incurred in this regard shall be at the expense of the Seller.
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Who is responsible for the removal (transport) of the machine?
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PAYMENT AND REMOVAL FAQ - PAYMENT
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How do I know how much freight I have to pay?
For documents, road transport and other freight requirements, MrMachinery staff will assist you from start to finish. Contact your personal shipping quote agent to find out how much freight you will have to pay, based on the country/port of origin and of destination.
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How do I make or receive payment?
Payments are by bank transfer only.
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In a certified auction, what happens with the auctioned item if a buyer doesn’t pay?
In certified auctions, the Seller may offer the item to the second highest bidder. In this case, the second highest Bidder shall have 2 days to accept the proposal. If the second highest Buyer accepts the proposal, the transaction shall be processed according to the present Terms and Conditions and the Commission shall be paid and calculated on the basis of the second highest corresponding bid. If the second highest bidder does not accept the proposal, the transaction shall be proposed for settlement to the next highest bidders (2nd, 3rd, etc...) and the Commission shall be calculated on the basis of that Buyer’s bid.
OR The Seller may choose to re-list the item for another auction within the next 30 days. In this case, the same principles and fees shall apply.
OR The Seller may also choose to withdraw the item from auction with no penalty or commission to be paid.
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What if the payment is not processed in time with a certified auction?
If the payment is not processed after the 10-day period following the end of the certified auction, the Buyer shall be considered in default, the transaction will be canceled, and the Buyer shall pay Mr Machinery a penalty (“Default Penalty”) equal to 10 % of the amount of the transaction. This penalty will be equal to at least € 2,000 or the deposit made by the Buyer. In the latter case, the Buyer unconditionally forfeits his deposit and acknowledges that Mr Machinery may use it as a Default Penalty. In addition, the Buyer may be barred from any use of the Mr Machinery website and services.
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Who pays the costs for the transport of the machine?
The Buyer will pay all transport related costs.
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How do I know how much freight I have to pay?
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INSPECTION REPORT FAQ
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Can an inspection be refused?
MrMachinery reserves the right to refuse inspection in certain cases, such as, but not limited to items in poor condition, difficulties in accessing the item, or when the inspection preparation conditions have not been met.
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How does the inspection process work?
Inspections are done at your location. Typical inspections on core construction equipment take one to three hours and involve an overall evaluation of the condition of your equipment. The inspector takes pictures of the equipment, performs limited functional checks, and performs a general inspection of the key systems and components.
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What is an inspection report?
Inspection Reports are made by independent inspectors and result in an inspection summary, a detailed component evaluation and various pictures of the item for sale.
Inspection Reports are mandatory for Certified Auctions. They remain the property of Mr Machinery and can’t be used by Sellers for other purposes.
Please note that Inspection reports are not intended to detect latent or hidden defects, elements that could not be found when physically dismantling the machine, or to detect a wrong description that was made by the Seller.
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What is the cost of an inspection report?
The cost of an inspection report shall be described in the auction contract delivered to the seller by Mr Machinery and depends on the category of the machine.
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What should I do if I need additional information on the machinery ?
For additional information, you can contact our customer support team by mailing to sales@mrmachinery.com or calling +44 (0) 1743 469 601.
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Which information can be found in the inspection report?
The Inspection report establishes the mechanical condition of a machine at the time of inspection. The purpose of the inspection is to provide a buyer with a high degree of confidence in a machine's mechanical condition and site-readiness without having to perform his own inspection.
The standardized inspection reports include ratings and comments for optical condition, key systems & components (like chassis, cabin, starter, engine, batteries,hydraulics,undercarriage,attachments, options, …) , dimensions of the machinery, nr. of hours performed, and dozens of pictures.
All inspections are reliable and consistent with the same technical standards used for the same types of machinery.
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Can an inspection be refused?
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SELLING FAQ
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How does the selling process work for a certified auction (Do-it-4U)?
Certified Auctions are unreserved bi-monthly auctions conducted on behalf of the seller, exclusively by MrMachinery. This means that MrMachinery will do everything from start to finish. All you have to do is contact us : sales@mrmachinery.com
After signing the agreement, your machines will be placed in consignment with MrMachinery, inspected and sold in the auction. Your machinery will be sold and paid for in 2 to 4 weeks.
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What are the advantages of selling my machine through a certified auction?
MrMachinery will:
- provide you with an accurate market value for each machine
- inspect your machinery and take pictures
- certify your machinery and issue an inspection report
- publish your machinery and inspection reports on MrMachinery website
- promote your machinery to more than 9,000 dealers and 220,000 industry specialists worldwide via our monthly auction update newsletter
- advertise your machinery worldwide on more than 50 industry websites / portals and publications
- guarantee to the buyer the accuracy of published information and certify the quality of machines being sold
- handle on-site inspection visits
- handle documentation, transport and shipping
- handle all financial transactions through a secure bank account
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How does the selling process work for a certified auction (Do-it-4U)?
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BIDDING FAQ
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Can I increase my maximum bid amount?
Absolutely! Simply place a new bid and specify your new maximum amount. You may increase your maximum bid amount at any point during the auction, whether or not you are the lead bidder.
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Can I place a bid in a foreign currency?
All bids and offers are displayed in the item’s currency. However you can change the currency (choose between Euro (€), USD or GBP) for information purposes only.
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Can I retract, cancel or decrease a bid?
No, all bids in MrMachinery auctions are final and binding. You can always increase, but can never decrease your maximum bid amount at a later time.
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Do I have to bid in whole increments?
Yes. All bids must be in whole increments. This increment is always displayed at every item. You can always bid more than one increment above the current highest bid (by using MAXIMUM BID), but your bid amount must be a whole bid increment.
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How can I tell if I'm the winner of an auction?
At the end of the auction period, the auction will be won by the highest bidder at the price he proposed (the “Hammer Price”).
If you are the highest bidder when an auction ends, you will receive an “Auction Won” email notification confirming that you have won the auction and asking you to contact Mr Machinery. The auction statement is attached in your email.
If you are the highest bidder (Buyer) at the end of the auction, you are obliged to complete the transaction. Bidders agree that bidding on the Mr Machinery website is the legal equivalent of a firm purchase order.
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How does the bidding process work ?
Buying: absolutely free of commisions
A. Maximum Bid
- When an auction starts, enter the maximum price you are willing to pay and click on MAXIMUM BID. The system will automatically increase your bid by the bid increment, only if you have been outbid, until it reaches your MAXIMUM BID. If you are the highest bidder when an auction ends, you will receive an “Auction Won” email notification confirming that you have won the auction and asking you to contact the seller for payment & removal.
- If several users insert the same Maximum Bid value, the system awards the first user to do so. Also, Maximum Bids are automatically invalidated in case of new higher value Maximum Bids. If this happens, you will receive an email from us informing you are overbid, so you can increase your maximum bid, if desired.
Example:
- Starting Price = 35,000€
- Bid increment = 500€
- User X inserts Maximum Bid of 50,000€
- User Y inserts Maximum Bid of 40,000€
The system simultaneously records and invalidates user Y’s Maximum Bid (40,000€) because user X has a higher Maximum Bid.
The Current Bid automatically jumps from 35,000€ to 40,500€ (user Y’s Maximum Bid of 40,000€ + Bid Increment of 500€); with user X as High bidder.
B. Make an offer
- Please note the "Make an offer" function can only be used for "Standard Auctions": enter the price you wish to pay and click on MAKE AN OFFER. If the seller accepts your offer, the auction closes. You will then receive an "Auction Won" email notification confirming that you have won the auction and asking you to contact the seller for payment & removal.
- If the seller declines your offer, you will be notified. You can make a new offer only if your previous offer has been declined or if it expired (offers expire automatically after 2 days).
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What are the advantages of buying my machine through a certified auction?
- All the machinery is inspected and a complete inspection report is issued
- We guarantee you the accuracy of published information and certify the quality of machines being sold
- all financial transactions are handled through a secure bank account
- free and immediate quote for the freight of the machinery bought
- qualified seller network
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What happens if two maximum bids tie?
In the case where two maximum bids are equal, the earlier bid takes precedence.
- Where can I review the bid history?
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Why did I immediately get outbid after placing a bid?
The system automatically placed a bid in response to yours, because the current high bidder had specified a maximum bid amount greater than the amount you submitted.
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Why does the bid jump so quickly sometimes?
This is because the auction system automatically responds to bids by other users by confidentially placing bids on behalf of the lead bidder, up to his or her maximum amount. Whenever a valid bid is placed in an auction that already has at least one bid, the bid will rise to cover the maximum amount specified by the new bidder, or to put the new bidder in the lead.
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Can I increase my maximum bid amount?
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AUCTION SERVICES : GENERAL FAQ
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Do any items in the certified auctions have a reserve?
No. Our Certified auctions have no reserve. However, items for sale in the certified auctions, have a minimum starting price, fixed by the owner.
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How long does an auction last?
Certified auctions last in general 3 days. The precise auction period shall be mentioned in the contract and on the auction site.
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What is a maximum price?
The maximum price is equal to your maximum bid. It’s the maximum price you are willing to pay for a certain item you bid on. By entering this maximum price and clicking on the MAXIMUM BID button, you will activate the automatic bidding. The system will automatically increase your bid by the bid increment, until it reaches your MAXIMUM BID. If you are the highest bidder when an auction ends, you will receive an “Auction Won” email confirming that you have won the auction. Maximums Bids are automatically invalidated in case of existing or new higher value Maximum Bids. If several users insert the same value Maximum Bid, the system awards the first user to do so.
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Do any items in the certified auctions have a reserve?
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MEMBERSHIP/REGISTRATION FAQ
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Am I charged when I register for an auction?
No, registration with Mr Machinery is completely free.
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Can I register for the auction the day of sale?
Yes. However, Mr Machinery may not have sufficient time to validate your registration. Please allow yourself one to three days prior to the auction for registration approval. If you have not been approved for bidding the day of the auction, contact our customer support team directly.
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Can I watch the auction without registering?
Yes, you can watch all auctions without having registered. However you are not able to participate to auctions, as long as you are not registered.
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Ho w can I register to your site or for an auction?
Complete the online registration form by clicking on “REGISTER” ; it is FREE.
You will find the register button on the right side of the homepage.Don’t forget to read terms and conditions carefully and to accept them.

A copy of your completed online registration form will be sent to your email address.
Print, sign and send the form along with a copy of your Identity Card to Fax: +32 (2) 706 24 20 or Email: register@mrmachinery.com.Shortly after, we will send your username and password by email enabling you to start bidding and participating in all ongoing and future auctions
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How are commissions based?
There are no buyers' commissions. The sellers' commissions are based on the final bid price for the lot (Hammer Price) plus VAT (if applicable). The commission rate is based on the value and size of the machinery fleet.
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How far in advance of the auction will the list of the certified auctions machines become available?
The machines list is generally available for online viewing on the homepage 1 week before the sale. You can also consult our auction calendar for regular updates on future auctions.
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What is the commission rate of Mr Machinery?
Buying is absolutely FREE of commissions.
The Seller will be charged a commission by Mr Machinery at a rate that is based on the value and the size of your fleet. The commission is raised on the final bid price for the lot (Hammer Price) plus VAT (if applicable).
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When could access to the Mr Machinery website be suspended or prohibited?
Mr Machinery reserves the right to suspend or prohibit access to the website and the auction services to users :
1. who do not comply with the Mr Machinery’s Terms and Conditions
2. who are reasonably suspected of not fulfilling their obligations or
3. for any other reason that might justify such a suspension or prohibition.Users may also request Mr Machinery to ban another User. This request shall explain the reasons why the User should be considered for banning.
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Why Should I sell at your online Auction portal?
Online Auctions are the most unique and valuable way of selling heavy equipment or machinery.
So how can our online auctions benefit you, as a seller and why are they the best way to sell machinery?
- Speedy process, quick turnaround: the auction is immediate. It happens during a set time and is completed during that time. It's quick and efficient.
- Until sold, your machinery stays with you giving security and peace of mind. Your trusted local partner guides you through the entire process.
- There is no haggling over price or merchandise. The auction method is quick and efficient.
- When people bid, they make a commitment to buy your machinery at that price without discussion or debate.
- Safe transactions at all times, money in your account within the shortest deadlines.
- Record sales times and optimal sales price for your machinery
- A global database of actively buying customers gives you a worldwide marketplace and more opportunities to sell.
- Free expert valuations of your machinery, based on extensive and current market reviews
- Auctions work well in both good and bad economic times
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Why should I buy at your online Auction portal?
Auctions are the most unique and valuable way of buying heavy equipment or machinery.
They are an exciting way to get good deals, they offer a great value on items and users like the excitement of getting a good price.
Online bidding allows a buyer to attend an auction virtually, simply by using a computer with an Internet connection and Web browser. Bidders can now participate in an online auction with the same advantages they would have if they were sitting in an auction room.
Buying at our online auction offers plenty of advantages:
- Speed of the process: an online auction is the fastest sales process around. It's quick and efficient and that's what makes it attractive.
- You set your own price and establish a value: you are in control at an auction.
- Certainty of knowing what you're getting thanks to the detailed inspection reports
- Opportunity for good value
- Quality construction plant from around the world lets you choose from the best there is.
- No buyers' commission. No registration costs. Mr Machinery is the low cost way to buy machinery.
- Once you won a piece of machinery, we help you get it where it needs to go with your own personal shipping quote agent.
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Am I charged when I register for an auction?
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